Experienced Recovery Specialist with over 2 years of expertise in account recovery, resolving payment disputes, fraud detection, and policy enforcement for e-commerce platforms. Skilled at solving customer issues, collaborating with cross-functional teams, and ensuring compliance with policies to protect Amazon’s reputation. Strong background in safeguarding platforms while delivering excellent customer experiences.
Additionally, worked as a QA Specialist at Smart Ecosystem Philippines Inc. for Outlier (Scale AI), where I was responsible for reviewing contributor submissions, ensuring accuracy, compliance with guidelines, and maintaining data quality. Detail-oriented in fraud detection, QA reviews, and process improvement to support operational efficiency.
Experience: 2 - 5 years
Managed the recovery and resolution of customer accounts. Analyzed data to identify trends and potential risks, suggesting solutions that improved processes and reduce account recovery times. Maintained and document recovery progress and outcomes using internal tools and systems.
Experience: Less than 6 months
Experience: 6 months - 1 year
Outlier (Scale AI) – QA Reviewer Responsible for reviewing and validating task submissions to ensure accuracy, compliance with guidelines, and overall quality standards. Focused on detail-oriented evaluation to maintain data integrity and support project efficiency.
Experience: 1 - 2 years
Experienced in performing quality assurance for WooCommerce and Shopify websites, including verifying product descriptions, pricing accuracy, images, checkout functionality, and payment method integration. Detail-oriented in ensuring smooth transactions, accurate product listings, and an overall user-friendly shopping experience.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
SEE MORE REAL RESULTS“We'll definitely continue to hire people using Onlinejobs because it has taken our agency to the next level”
- Marc Diez
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.