Reliable Virtual Assistant | Admin & Customer Support

During my time at Walmart as a Customer Service Representative, I specialized in managing complex customer concerns, including order tracking, delivery coordination, and issue resolution. I worked closely with logistics partners like FedEx, USPS, and UPS to address delivery delays and misrouted packages, while also handling refunds and returns efficiently. My role required strong communication skills, attention to detail, and a commitment to ensuring a positive customer experience.

I manage and maintain electronic patient records, ensuring accuracy, organization, and confidentiality in compliance with HIPAA regulations. I handle data entry of diagnoses, treatments, and test results into EHR systems, retrieve records for authorized personnel, and process requests for information release. I also review records for completeness, document appointments and follow-ups, and provide courteous customer service by addressing inquiries related to medical records.

During my time at Walmart as a Customer Service Representative, I specialized in managing complex customer concerns, including order tracking, delivery coordination, and issue resolution. I worked closely with logistics partners like FedEx, USPS, and UPS to address delivery delays and misrouted packages, while also handling refunds and returns efficiently. My role required strong communication skills, attention to detail, and a commitment to ensuring a positive customer experience.

I manage and maintain electronic patient records, ensuring accuracy, organization, and confidentiality in compliance with HIPAA regulations. I handle data entry of diagnoses, treatments, and test results into EHR systems, retrieve records for authorized personnel, and process requests for information release. I also review records for completeness, document appointments and follow-ups, and provide courteous customer service by addressing inquiries related to medical records.