Angelie

TECHNICAL SUPPORT SPECIALIST | LEVEL 2 TECHNICAL SUPPORT | SAAS SUPPORT

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Overview

Looking for full-time work (8 hours/day)

at $4.95/hour ($960.00/month)

Bachelors degree

Last Active

July 21st, 2026 (2 days ago)

Member Since

March 25th, 2025

Profile Description

Technical Support Professional with 8 years of experience providing SaaS, software, website, and e-commerce application support in fast-paced customer service environments. Skilled in troubleshooting software and application issues, delivering technical assistance through email, chat, phone, and ticketing systems, and documenting customer interactions accurately and professionally. Experienced in supporting cloud-based platforms, website maintenance, DNS management, WordPress, Shopify, and Office 365. Recognized for strong analytical thinking, problem-solving, customer service, and the ability to manage multiple support requests while
collaborating with cross-functional teams to resolve complex technical issues.

Top Skills

Customer Support » Technical Support

Experience: 2 - 5 years

Delivered technical support to customers via email and chat regarding website, hosting, domain, and emailrelated issues. Assisted customers with DNS configuration, website functionality, account management, and technical support troubleshooting. Documented support cases thoroughly and maintained accurate records of customer interactions. Resolved customer concerns through effective communication, active listening, and a customer-focused approach. Worked effectively in a high-volume support environment while maintaining productivity and service quality standards.

Customer Support » SaaS

Experience: 2 - 5 years

Provide Level 2 SaaS application support for customers using cloud-based e-commerce platforms. Troubleshot software, account, configuration, and platform-related issues through ticketing systems, phone, email, and chat. Investigate customer-reported application issues, identify root causes, and deliver timely resolutions or escalations.

Other Skills

Basic Information

Age: 29

Gender: Female

Website: Sign Up with Pro Account to View

Address: Liloan, Cebu

Tests Taken: IQ
Score: 123: DISC
Dominance: 41%
Influence: 7%
Steadiness: 34%
Compliance: 18%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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