PayPal Dispute/Chargeback Manager

Overview

Looking for full-time work (8 hours/day)

at $15.38/hour ($2,976.00/month)

Bachelors degree

Last Active

July 15th, 2026 (yesterday)

Member Since

March 25th, 2025

Profile Description

I am an experienced Dispute and Chargeback Specialist with over 11 years of combined experience in the payments, fraud prevention, and e-commerce industries. I spent 3 years at PayPal as a Disputes and Limitations Specialist, followed by 2 years at American Express, where I specialized in dispute resolution and fraud investigations for the Small Business department.

For the past 4 years, I have worked as a freelance Dispute Specialist, Oversight Manager, and Store Manager, supporting e-commerce businesses in managing payment disputes and protecting revenue. I have extensive experience handling disputes across multiple payment platforms, including PayPal, Klarna, Oceanpayment, Airwallex, and Shopify Chargebacks. I am also proficient in using chargeback management and alert systems such as Chargeback-io and Disputifier.

My expertise includes dropshipping dispute resolution, chargeback prevention and representment, fraud analysis, operational oversight, and process improvement. In addition to managing dispute operations, I occasionally develop Standard Operating Procedures (SOPs) and document workflows to improve efficiency, ensure consistency, and support team growth.