CUSTOMER SERVICE REPRESENTATIVE

Utilized great communication skills daily as an Amazon CS Associate to resolve customer inquiries efficiently. Also applied effective communication during candidate screening and interview scheduling as a Recruitment Associate Officer.

Successfully used organizational skills to maintain clear records of customer interactions and service tickets as an Amazon CS Associate. Also ensured a streamlined and compliant hiring process as a Recruitment Associate Officer by accurately tracking candidate documents and scheduling.

The aptitude to quickly analyze a customer's issue, diagnose the root cause, and formulate an effective, lasting solution. I can quickly generate solving customers problem in order to satisfy customer needs.

Successfully managed time-sensitive customer interactions as an Amazon CS Associate, maintaining efficiency by prioritizing urgent inquiries and ensuring quick resolution to meet performance metrics. And on other end as a Recruitment Associate Officer, I managed a high-volume candidate pipeline by accurately prioritizing candidate screening, interview scheduling, and follow-up to meet critical hiring deadlines. I ensured all weekly hiring targets were achieved by effectively allocating time to each step of the recruitment process.

Acquired essential product and service knowledge while serving as an Amazon CS Associate. Quickly learned and applied complex policies related to customer orders, shipping, and account inquiries to ensure fast resolution.