I am a diligent and driven Virtual Assistant with great organizational skills and a solid customer service and sales background. I possess a proven track record of effectively juggling multiple tasks with high accuracy. I am an apt learner, adaptable, and committed to providing high-quality support to clients.
In my latest position as an Outbound Sales Representative at Telegate, I made lead list calls to attain sales and cold-called business managers to make sales initiatives. I enhanced my problem-solving and communication skills by giving prompt and expert feedback to questions asked. I have worked using several CRM systems, Google Workspace, and Canva.
I am looking for a full-time role where I can utilize my abilities to help make a team successful.
I have used CRM systems in my previous roles at Telegate and Solaire to manage customer interactions, track sales data, and maintain customer records. I am familiar with the basic functions of CRM and can effectively use them to support sales and customer service operations.
Experience: 5 - 10 years
I have extensive experience in customer service from my roles at Telegate and Solaire. At Telegate, I handled customer inquiries and resolved issues over the phone, resulting in high customer satisfaction. At Solaire, I provided in-person support, managed reward programs, and consistently exceeded guest expectations. I am skilled in handling complex customer issues, communicating effectively, and providing exceptional service.
Experience: 2 - 5 years
I have used Google Workspace extensively in my previous roles, particularly Google Docs, Sheets, and Drive. I am proficient in creating and editing documents, spreadsheets, and presentations. I am also familiar with using Google Drive for file sharing and collaboration.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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