Mabelle
Senior VA | Customer Support Team Manager| Remote Team Leadership | Lawn Care In
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $13.30/hour ($2,560.00/month)
Post-graduate degree (Masters, Doctorate, etc.)
Last Active
June 24th, 2026 (2 days ago)
Member Since
February 21st, 2017
Profile Description
Hi there! I’m a Customer Service Manager and Virtual Assistant with over 10+ years of experience supporting global businesses in customer support leadership, administrative operations, and eCommerce management. I have an extensive experience in Yard / Lawn care business.
I specialize in building efficient customer service systems, leading remote teams, and improving response times and customer satisfaction—helping businesses scale with structured, reliable support.
What I Bring to Your Team:
Customer Service Leadership – Managed and coached support teams, ensuring high performance and KPI achievement
Process Improvement & Workflow Optimization – Reduced response times from 5 minutes to 30 seconds through system improvements
CRM & Helpdesk Expertise – Advanced experience in HubSpot (ticketing, automation, reporting)
Administrative Excellence – Calendar/email management, data organization, research, and reporting
Project Management – Skilled in ClickUp, Asana, Notion for task tracking and team coordination
Communication & Collaboration – Slack, Zoom, and cross-functional coordination with global teams
Key Achievements:
Led a customer service team for a U.S.-based company for 5+ years, improving team efficiency and service quality
Streamlined toll-free support workflow, cutting response time by 90% (5 minutes to 30 seconds)
Supported daily operations and customer experience for growing eCommerce brands/SME Businesses
Why Hire Me?
I’m not just a task executor—I’m a problem-solver and team leader who focuses on:
Improving customer satisfaction (CSAT)
Increasing team productivity
Creating scalable systems and workflows
I take ownership, communicate proactively, and consistently look for ways to optimize operations and deliver results.
What I’m Looking For
I’m seeking a long-term, full-time role as a Customer Service Manager / Team Lead / Operations VA, where I can contribute leadership, structure, and growth to your business.
Call to Action
Let’s connect! I’d love to help you build a high-performing customer support team and streamline your operations.
Top Skills
Customer Support » Customer Service
Experience: 10+ years
With 10+ years in customer support, I’ve managed teams, resolved issues, and improved customer satisfaction across multiple industries. Skilled in CRM tools and data analysis, I’ve streamlined workflows, enhanced service delivery, and contributed to business success.
Office and Administration » Administrative Support
Experience: 10+ years
With 10+ years in administrative support, I’ve managed schedules, coordinated meetings, handled correspondence, and maintained office systems. Skilled in office software, time management, and multitasking, I streamline processes and improve productivity, ensuring efficient office operations.
Office and Administration » Leadership
Experience: 2 - 5 years
With 2-5 years of leadership experience, I’ve managed teams, optimized workflows, and enhanced office operations. I focus on improving processes, boosting productivity, and supporting team development.
Other Skills
Project Management » Asana
Experience: 1 - 2 years
With 1-2 years of experience using Asana, I’ve managed tasks, tracked progress, and collaborated with teams to meet deadlines. Proficient in project setup, task assignment, and reporting tools, I’ve streamlined workflows and ensured successful project delivery.
Basic Information
- Age
- 40
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tanza, Cavite
- Tests Taken
- IQ
- Score: 105
- DISC
- Dominance: 33
- Influence: 35
- Steadiness: 18
- Compliance: 14
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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