Social Media Manager with Graphic Design Skill

I managed the company’s social media presence across multiple platforms, combining content strategy, lead generation, and responsive customer service to support business growth and brand visibility. - Created, scheduled, and published engaging content on Facebook, Instagram, LinkedIn, and TikTok to promote products and attract potential customers. - Used social media tools (like Meta Business Suite, Canva, Buffer, and Hootsuite) to manage daily posts and track performance metrics. - Monitored comments, messages, and tags, responding promptly to inquiries and resolving customer concerns in a professional tone. - Engaged with followers and target audiences to build trust and encourage interaction, resulting in higher engagement rates. - Collected and analyzed insights from social media analytics to refine strategies and report on campaign performance. - Collaborated with the sales and support teams to ensure smooth communication and alignment of brand messaging.

As the Social Media and Lead Generation Specialist at Prime Realty Group, I managed the company’s digital presence and customer engagement across major platforms to drive property inquiries, grow our audience, and support sales conversion. - Managed and created real estate content across Facebook, Instagram, TikTok, and LinkedIn to promote listings, virtual tours, open houses, and client testimonials. - Responded to direct messages, comments, and inquiries, providing timely and professional customer support and booking site visits with potential buyers. - Ran paid ad campaigns (Facebook/Meta Ads and Google Ads) targeting specific buyer personas and locations to generate high-quality leads. - Monitored social media analytics and adjusted strategies based on engagement, reach, and conversion data.

As a Lead Generation and Customer Service Specialist, I was responsible for identifying potential clients, initiating first contact, and maintaining strong customer relationships throughout the sales funnel. - Assisted customers with inquiries, troubleshooting, and product support, ensuring a smooth and satisfactory experience. - Coordinated with the sales and marketing departments to align lead generation strategies with current campaigns. - Consistently achieved and exceeded monthly lead targets by 20–30%. - Helped increase conversion rates by pre-qualifying leads based on business needs and readiness to purchase. - Maintained a customer satisfaction rating above 95% by delivering prompt and effective support.