Prior Authorization | Insurance Verification | 4+ Years US Healthcare Experience

I am a dedicated Healthcare Virtual Assistant with over 4 years of experience supporting US-based healthcare providers and telehealth companies. I specialize in prior authorization, patient coordination, and handling high-volume patient communication with accuracy and professionalism. In my previous role with a telehealth weight loss company, I assisted patients using GLP-1 medications such as semaglutide. I handled medication-related inquiries, refill coordination, pharmacy communication, and patient support through chat, email, and calls. I am experienced in working in fast-paced environments while maintaining empathy and clear communication. I also have a strong background in customer service from my experience in EXL, where I managed inbound and outbound calls, processed prior authorization requests, reviewed clinical documents, and ensured high-quality service standards. I am skilled in using tools such as CoverMyMeds (CMM), EMR/EHR systems, Citrix Workspace, and CRM platforms. I am highly organized, detail-oriented, and committed to maintaining HIPAA compliance and patient confidentiality. I am reliable, proactive, and always willing to learn new systems quickly. I am confident in my ability to support healthcare teams and provide excellent patient experience.

Healthcare Virtual Assistant with 4+ years of US healthcare experience specializing in prior authorization, GLP-1 programs (semaglutide), and patient coordination. Experienced in handling patient communication, pharmacy coordination, and high-volume workflows. Skilled in CoverMyMeds (CMM), EMR/EHR systems, and CRM tools. Reliable, detail-oriented, and focused on delivering excellent patient support.

Healthcare Virtual Assistant with 4+ years of experience supporting US-based healthcare accounts. Skilled in prior authorization, patient coordination, and GLP-1 programs (semaglutide). Experienced in handling patient communication via calls, chat, and email, as well as coordinating with providers and pharmacies. Proficient in CoverMyMeds (CMM), EMR/EHR systems, and CRM tools. Reliable, detail-oriented, and committed to delivering excellent patient support.