Avery

Customer Service Representative (Non-voice)

With Timeproof

mark as hired

Overview

Looking for part-time work (4 hours/day)

at $3.31/hour ($320.00/month)

Bachelors degree

Last Active

July 15th, 2026 (today)

Member Since

March 18th, 2025

Profile Description

A dedicated and detail-oriented Customer Service Representative with almost 2 years of experience in providing exceptional support through non-voice channels such as email, chat, and social media platforms. Adept at managing a high volume of inquiries, resolving customer issues promptly, and ensuring a positive customer experience. Skilled in identifying customer needs, offering tailored solutions, and maintaining a professional tone in all written communication. Committed to contributing to team success and achieving customer satisfaction through effective problem-solving and strong communication skills.
Key Skills:
- Email, Chat, and Social Media Support
- Issue Resolution and Troubleshooting
- Customer Relationship Management (CRM) Systems
- Multi-tasking and Time Management
- Excellent Written Communication
- Conflict Resolution
- Strong Attention to Detail
- Empathy and Active Listening

Top Skills

Customer Support » Back Office Support

Experience: 1 - 2 years

Engage with customers through various channels—such as, email and live chat—to address inquiries, resolve complaints, and provide information about products or services. Maintain a comprehensive understanding of the company's offerings to accurately inform and assist customers, including providing guidance on product features, usage, and troubleshooting. Gather customer feedback to identify areas for improvement, relay insights to relevant departments, and contribute to enhancing overall service quality. Demonstrate understanding and patience when dealing with frustrated or upset customers, ensuring they feel heard and valued. Analyze situations critically to identify solutions that address customer concerns and align with company policies. Handle multiple inquiries simultaneously while maintaining attention to detail and quality service.

Other Skills

Basic Information

Age: 26

Gender: Female

Website: Sign Up with Pro Account to View

Address: Daanbantayan, Cebu

Tests Taken: IQ
Score: 102: DISC
Dominance: 49%
Influence: 10%
Steadiness: 25%
Compliance: 16%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“"The process with OnlineJobs.ph was unbelieveably easy and simple. ..It's literally been game changing for me and for my life."”