IT Support Specialist

Technical Support 2+ years resolving software, hardware, and network issues for end users. Skilled in providing remote and on-site support with a focus on user satisfaction. Troubleshooting Adept at identifying root causes of system issues and applying effective solutions. Familiar with diagnostic tools and logs for rapid issue resolution. Windows OS Administration Experienced in managing and supporting Windows 10/11, Active Directory, and group policy configurations. Comfortable with user account setup, permissions, and updates. Hardware Maintenance Experienced in assembling, repairing, and upgrading desktop and laptop hardware. Able to replace components, maintain peripherals, and troubleshoot boot issues. Networking (LAN/WAN) Basic understanding of networking concepts including TCP/IP, DNS, DHCP, routers, and switches. Able to resolve connectivity and configuration issues. Microsoft 365 Support Skilled in supporting Outlook, Teams, SharePoint, and OneDrive. Experienced in account configuration, permissions, and troubleshooting sync and access problems. Ticketing Systems (e.g., Zendesk, Freshdesk, ServiceNow) Used service desk tools to manage, prioritize, and resolve tickets efficiently. Familiar with ITIL best practices for incident and request handling. Remote Support Tools (e.g., TeamViewer, AnyDesk, VNC) Proficient in providing technical support through remote desktop solutions, ensuring minimal disruption and secure access. Customer Service Strong interpersonal skills with a focus on clear communication and empathy. Known for professionalism and patience in high-pressure support environments. System Imaging & Deployment Experienced in deploying OS images using tools like MDT, Clonezilla, or Acronis. Skilled in preparing machines for new hires and reassignments. Mobile Device Support Knowledgeable in configuring and troubleshooting Android and iOS devices, including email setup and app connectivity. Active Directory Daily use of AD for password resets, account lockouts, group membership, and user provisioning/deprovisioning. Cybersecurity Awareness Educated in basic cybersecurity practices including password policies, phishing awareness, and endpoint protection tools. Printer and Peripheral Support Install, configure, and troubleshoot printers, scanners, and other peripherals in both networked and local environments.