Serviced Accommodation Virtual Assistant | Short-Term Rental Support | 3 Years Experience
I am a reliable and detail-oriented Serviced Accommodation Virtual Assistant with almost 3 years of hands-on experience supporting short-term rental and serviced accommodation businesses. I help hosts and property managers streamline daily operations, improve guest experience, and maintain high occupancy rates.
What I can help you with:
Guest communication (pre-arrival, in-stay, and post-stay support)
Handling Airbnb,
Calendar and availability management
Reservation management and confirmations
Coordinating with cleaners and maintenance teams
Responding to reviews and guest feedback
Pricing updates and basic yield management support
Admin tasks and CRM updates
Property listing optimization and updates
I am highly organized, proactive, and comfortable working independently. I understand the importance of fast response times, clear communication, and guest satisfaction in the serviced accommodation industry. I can adapt easily to your systems and processes and always aim to represent your brand professionally.
If you?re looking for a Virtual Assistant who understands the fast-paced nature of short-term rentals and genuinely cares about your guests and business, I?d love to work with you!
Experience: 2 - 5 years
Creating and managing property listings across major OTAs including Airbnb, Booking.com, Vrbo, Expedia, OpenRent, ComfyWorkers, and other booking platforms Email and call management, including guest inquiries and follow-ups Guest and tenant communication handled professionally and courteously Social media content creation and basic marketing using Canva and AI tools Channel manager setup and management (Smoobu, Uplisting, Lodgify, Guesty, HostAway) Calendar, reservation, and pricing management using PriceLabs Listing optimization through photo updates and description improvements Coordination with housekeeping teams to ensure timely cleaning schedules Handling property issues, damages, and guest concerns efficiently Administrative support and document management in an organized system Invoice creation, reconciliation, and expense tracking using QuickBooks and Stripe Chasing overdue payments and managing guest billing Managing supplier and partner invoices using Hubdoc and Dropbox Task and workflow management using Asana Creating email templates, house rules, and detailed property information for guests
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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