Customer Support | Cold Caller | E-commerce VA | Admin & CRM

I developed strong computer literacy skills through both my academic background and professional experience in the BPO industry. I'm proficient in using Microsoft Excel for data management, familiar with various Customer Relationship Management (CRM) tools, and comfortable navigating platforms like Slack, Zoom, Moodle, and Google Workspace to support communication and administrative tasks efficiently.

I honed my customer relationship management skills while working in the food industry under the customer service department. As a frontliner, I directly engaged with customers, handled inquiries, and resolved concerns promptly, giving me a strong upper hand in building rapport, ensuring customer satisfaction, and maintaining lasting relationships.

I developed my inbound sales skills through hands-on experience in telemarketing, specifically handling cold calls to set appointments for healthcare services targeted at senior citizens. This role helped me build strong communication, persuasion, and active listening skills to effectively understand client needs and guide them toward suitable solutions.

I gained my creative advertising skills through previous project-based gigs and seminars, where I learned to craft engaging content and visuals. I'm well-versed in using tools like Canva for design, Lightroom for photo editing, Filmora for video creation, and Loom for screen recording and presentations—allowing me to produce compelling and polished advertising materials.