Carladhel

General Virtual Assistant | Operations Support | Admin & Customer Support

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Overview

Looking for full-time work (8 hours/day)

at $4.96/hour ($956.80/month)

Bachelors degree

Last Active

July 1st, 2026 (7 days ago)

Member Since

March 4th, 2025

Profile Description

Waking up with big plans but ending the day feeling behind?
You're not alone.

Many business owners start their day with clear goals, but quickly get buried under emails, lead follow-ups, CRM updates, scheduling, and constant admin work.

Sound familiar?

The truth is, you weren’t meant to manage everything alone.

Hi, I’m Carla, a tech-savvy Virtual Assistant who supports entrepreneurs and growing teams by keeping their operations organized, leads managed, and systems running smoothly.

I help business owners stay focused on growth while I handle the behind-the-scenes operations that keep everything moving.

No micromanaging.
No complicated systems.
Just reliable, organized support that keeps your business running efficiently.

Here’s how I support your business

-Email & Calendar Management
Stay on top of your schedule and communications. I organize inboxes, manage calendars, coordinate meetings, and ensure important messages and tasks are never missed.

-CRM Management & Sales Reporting
Maintain accurate CRM records, update client information, track sales activity, and build organized dashboards using Google Sheets for better visibility into business performance.

-Lead Management & Appointment Setting
Manage incoming leads, track prospects inside CRM systems, coordinate bookings, and ensure timely follow-ups to help improve lead conversion.

-Systems Monitoring & Quality Assurance
Monitor workflows and operational systems to ensure everything runs smoothly. I help identify issues, document processes, and support improvements that maintain efficiency.

-Customer Support & Client Communication
Provide professional and responsive support through email, chat, and messaging platforms while maintaining a positive customer experience.

-Administrative & Operations Support
Support day-to-day operations through data entry, document organization, booking coordination, and workflow management.

Why clients trust working with me

-Proactive support
I take initiative and keep things moving without constant supervision.

-Organized systems
Clear processes and structured workflows help keep your business efficient.

-Reliable operations support
Your backend operations stay updated, organized, and running smoothly.

If you’re looking for a Virtual Assistant who can help manage your CRM, leads, operations, and daily administrative workflows, let’s connect.

You focus on growing the business.
I’ll help keep the systems behind it running smoothly.

Top Skills

Customer Support » Customer Service

Experience: Less than 6 months

Provided customer service for a major US financial institution. Handled calls to resolve customer concerns, answer questions, and provide accurate information. Focused on problem-solving and ensuring a positive customer experience while meeting quality and performance targets.

Office and Administration » Quality Assurance

Experience: 2 - 5 years

Other Skills

Customer Support » Sales Support » Lead Generation

Experience: Less than 6 months

Office and Administration » Administrative Support

Experience: 2 - 5 years

Office and Administration » Team Collaboration

Experience: 2 - 5 years

Worked as a Subject Matter Expert (SME), supporting team members by sharing product knowledge, answering questions, and providing guidance during calls. Collaborated with supervisors and agents to improve performance, resolve issues, and ensure quality service.

Research » Data Gathering

Experience: 2 - 5 years

Customer Support » Sales Support » Account Retention

Experience: 6 months - 1 year

Handled pre-emptive calls, account retention calls, and escalation calls for a major US financial institution. Proactively reached out to customers, addressed concerns, and offered solutions or compensation when needed. Applied retention strategies to reduce churn, while also upselling, cross-selling, and maintaining strong customer relationships. Consistently achieved sales and performance goals.