Customer Service Pro & STR Virtual Assistant | Guest Specialist *wink*

Overview

Looking for full-time work (8 hours/day)

at $4.07/hour ($784.00/month)

Bachelor's degree

Last Active

July 7th, 2026 (4 days ago)

Member Since

March 3rd, 2025

Profile Description

Guest Communications Specialist | Airbnb, Vrbo & ---------- Support | STR Operations

Are you looking for someone who can handle guest communications, reservations, and daily operational support for your short-term rental business? I can help.

I have 5+ years of customer service experience and over 2 years of remote experience supporting short-term rental operations. I help property managers and vacation rental hosts provide excellent guest experiences while keeping daily operations organized and running smoothly.

Services I Can Provide:
Guest Communication & Inbox Management:
Airbnb, Vrbo, ---------- , and direct booking inquiries
Pre-arrival, check-in, in-stay, and post-stay communication
Guest questions, requests, and issue resolution

Reservation Management"
Booking confirmations
Reservation modifications
Calendar management
Availability monitoring
Preventing scheduling conflicts

Operations Coordination:
Cleaner scheduling and turnover coordination
Maintenance tracking and follow-ups
Vendor communication
Property readiness checks

Guest Experience Support:
Review management support
Guest follow-ups
Resolution of guest concerns
Maintaining positive guest experiences

Platforms & Tools:
• Airbnb
• Vrbo
• ----------
• Guesty
• Hostaway
• Jurny
• Slack
• Microsoft Teams
• Gmail
• Outlook
• Trello
• Asana
• ClickUp
• Notion

Why Work With Me?
Strong customer service background
Experienced in short-term rental operations
Reliable and detail-oriented
Fast learner and proactive communicator
Committed to helping properties maintain excellent guest experiences and strong reviews

If you need dependable support for guest communications, reservations, and daily STR operations, I'd be happy to discuss how I can help.


Let's Connect!
-Jun