Organized VA | Administrative Support & SMM Expert

•Created and managed engaging video content for social media platforms, increasing audience engagement and product visibility. •Promoted partner brands through TikTok affiliate marketing to generate sales and conversions. •Managed audience interaction through comments, replies, and live sessions to build customer relationships. •Coordinated with brands regarding content requirements and marketing campaigns. •Tracked content performance and adjusted strategies based on engagement metrics.

•Managed 50+ inbound and outbound customer interactions daily through phone and email across sales, debt settlement, Medicare, and student loan accounts, maintaining timely and professional communication. •Assisted 30+ clients weekly by providing account guidance, explaining debt settlement options, and addressing Medicare and student loan concerns to support informed decision-making. •Resolved customer complaints and account issues with a high first-contact resolution rate, improving client satisfaction and reducing escalations. •Maintained and updated 100+ customer records weekly in CRM systems, ensuring data accuracy, proper documentation, and timely follow-ups. Coordinated daily follow-ups, appointment scheduling, and client status updates to improve account management efficiency and strengthen customer retention.

Preparing, organizing, and storing information: This can include creating and maintaining records, and organizing documents in paper and digital forms. Plan meetings and arrange conference calls. Manage calendars via email, phone and face-to-face meetings Taking notes in meetings, answering phone calls, and photocopying documents. Manage the CRM system, ensuring that the data is accurate, clean, and serves the organization's strategic goals. Prepare payroll, invoices, time sheets, and EOD reports to the clients.

•Managed daily administrative operations including scheduling, email correspondence, and client communication. •Coordinated travel bookings including flights, accommodations, and transportation arrangements. •Organized travel itineraries and maintained accurate booking records. •Conducted research on travel options, pricing, and visa requirements to support client planning.