Customer Service Representative

I have experience in sales specializing in home insurance and warranty services, where I assisted customers in selecting protection plans that fit their needs and budgets. I worked with clients to explain policy coverage, benefits, premiums, and terms in a clear and simple way. In addition to home insurance, I also handled warranty service support for American Water Resources, assisting customers with service contracts related to home systems and plumbing protection plans. My responsibilities included handling customer inquiries, providing quotes, following up on leads, processing applications, and guiding customers through enrollment and service activation. I also maintained accurate client records and ensured all interactions were handled professionally and in line with company guidelines. Through this experience, I developed strong communication, sales, customer service, and problem-solving skills, as well as the ability to work effectively in a target-driven environment.

I have experience in customer service and ecommerce support, currently working at Walmart. In this role, I assist customers with online orders, including tracking deliveries, handling returns and refunds, resolving complaints, and answering product-related inquiries. I regularly communicate with customers through email, chat, and phone, ensuring their concerns are resolved quickly and professionally. I also coordinate with internal teams such as fulfillment and logistics to fix order issues and improve customer satisfaction. Through this experience, I have developed strong communication, problem-solving, and multitasking skills, and I am able to handle high volumes of customer inquiries while maintaining accuracy and professionalism.