Highly motivated and results-driven professional with over 4 years of experience in the BPO industry, including 2 years as a Team Lead handling a financial account. I have a strong background in customer service, account management, and performance supervision, ensuring quality and efficiency in every interaction.
In addition, I have freelance experience as a collection agent for a loan agency, where I handled payment follow-ups, negotiated settlements, and maintained positive client relationships while meeting collection targets.
I’m skilled in communication, organization, and team coordination, with a proven ability to work independently or as part of a team. I’m now looking to leverage my experience in a remote or virtual role where I can contribute to business growth and customer satisfaction.
Experience: 6 months - 1 year
Experience: 6 months - 1 year
Experience: 6 months - 1 year
Experience: 6 months - 1 year
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
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