Results-driven Customer Service and Technical Support

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Familiarity with Google Workspace (Google Docs, Sheets, Drive, Calendar) Experience with project management tools (Trello, Asana, ClickUp) Knowledge of CRM software (HubSpot, Salesforce, Zoho) Basic troubleshooting and tech support

Handling client inquiries and resolving issues Maintaining a professional and friendly demeanor Managing feedback and complaints Building and maintaining client relationships

Excellent written and verbal communication Professional email etiquette Customer service and client interaction Active listening and clear articulation Multilingual abilities (if applicable)

Basic graphic design (Canva, Adobe Spark) Monitoring engagement and analytics Community management and responding to comments/messages

Conducting online research and compiling data Market research and competitor analysis Finding and organizing relevant information Preparing reports and summaries

Sales & Upselling Expertise: Proven ability to identify sales opportunities, promote products and services, and close deals while maintaining a consultative approach. Adept at cross-selling and upselling to drive revenue growth and achieve sales targets.

Prioritizing tasks and meeting deadlines Multitasking and managing multiple projects Attention to detail and accuracy Creating and maintaining efficient workflows

Basic accounting and invoicing Expense tracking and budgeting Familiarity with tools like QuickBooks or FreshBooks Managing payroll or vendor payments

Calendar management (scheduling, appointments, reminders) Email management (filtering, responding, organizing) Data entry and database management File organization and document preparation Travel arrangements and itinerary planning