I have worked across several roles in customer service, sales, and quality assurance, building a well-rounded skill set in both customer-facing and operational functions. My experience includes handling customer support for retail, mobile, and streaming accounts—answering inquiries, resolving issues, and upselling services. I have also conducted cold calling for e-commerce campaigns and in the real estate sector, reaching out to property owners to assess their interest in selling.
In a B2B sales capacity, I performed cold calls to potential business clients, set appointments for site visits to assess operational needs, and managed scheduling through Google Calendar. I was later promoted to a Quality Analyst role, where I reviewed agent calls to ensure compliance and accuracy in call logs.
My background combines strong communication, attention to detail, and the ability to adapt quickly to different industries and tools. I would welcome the opportunity to bring these skills and contribute to your team’s success.
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 1 - 2 years
quality assurance estate industry
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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