Arleth

Customer Support Operations Specialist

Verified

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Overview

Looking for full-time work (8 hours/day)

at $4.14/hour ($800.00/month)

Bachelors degree

Last Active

July 24th, 2026 (yesterday)

Member Since

February 25th, 2025

Profile Description

Need an experienced support and admin professional for the long term?

Customer Support & Technical Support VA | CRM (Salesforce, Genesys Cloud) | Billing, QA & Escalation Specialist | 10+ Years SaaS & eCommerce Experience

I have over 10 years of experience working with businesses to provide fast, accurate, and professional customer service. My experience has been working with SaaS and eCommerce businesses and service-based businesses to manage customer support tickets, billing and subscription questions, and improving the quality of customer support.

I have extensive experience working with CRM software like Salesforce and Microsoft Dynamics to manage customer emails, chats, and phone calls while ensuring high customer satisfaction. My experience as a Quality Analyst and Subject Matter Expert has given me the ability to improve processes and workflows to improve customer support quality.

Here’s how I can assist your business:
• Manage customer support via emails, chats, and helpdesk software
• Troubleshoot technical problems and assist customers with troubleshooting
• Handle billing and subscription questions, refunds, and payment discrepancies
• Monitor and improve the quality of customer support
• Assist with documenting processes and maintaining clear customer information within CRM software
• Troubleshoot and resolve complex customer problems while providing a positive customer experience

I am dedicated to providing quality customer service and am known for my reliability and attention to detail when solving customer problems.
If you need someone with experience working with customer service and customer support operations, I can certainly assist your business with your needs.

Top Skills

Customer Support » Customer Service

Experience: 5 - 10 years

I resolve technical issues, billing disputes, refunds, chargebacks, and escalations while maintaining high accuracy, compliance, and customer satisfaction. I also support retention efforts, document cases thoroughly in CRM systems, and collaborate with cross-functional teams to improve processes and overall customer experience.

Office and Administration » Administrative Support

Experience: 5 - 10 years

I manage reports, update CRM records, process refunds and contracts, track KPIs, and ensure accurate documentation across systems. Known for strong attention to detail, organized workflows, and timely task completion in fast-paced remote settings.

Other Skills

Office and Administration » Email Management

Experience: 5 - 10 years

Experienced managing high-volume email communications in QA, Technical Support, and SME roles. I handle customer inquiries, escalations, billing concerns, and technical cases with clear documentation, accurate case updates, and timely responses. Strong focus on organization, inbox prioritization, and maintaining professional, compliant communication standards.

Marketing » Sales

Experience: 2 - 5 years

Experienced in medical telemarketing and sales QA, consistently achieving 100% of monthly quotas and closing 20–30 sales per week. I support sales teams by auditing calls for compliance and accuracy, verifying pricing and eligibility, and providing targeted feedback that improves conversions while protecting revenue and customer trust.

Customer Support » Customer Service » Chargeback Analysis

Experience: 2 - 5 years

Billing Support Experienced in analyzing transactions, identifying discrepancies, and coordinating with teams to ensure accurate resolutions. Focused on preventing recurring issues, supporting revenue retention, and maintaining strong customer trust.

Basic Information

Age: 31

Gender: Female

Website: Sign Up with Pro Account to View

Address: Alcantara, Cebu

Tests Taken: IQ
Score: 146: DISC
Dominance: 34
Influence: 27
Steadiness: 26
Compliance: 13: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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