Customer Service Representative

*Experienced in using Salesforce for customer account management, case documentation, and tracking customer interactions in an international healthcare account for over 3 years. *Skilled in updating patient and member information, managing tickets, documenting call notes, and handling follow-ups using Salesforce. *Familiar with navigating CRM tools efficiently while maintaining accuracy, confidentiality, and excellent customer service support. *Able to multitask while handling inbound calls, resolving customer concerns, and updating records in real time through Salesforce. *Strong attention to detail in managing customer data, coordinating escalations, and ensuring proper documentation for smooth case resolution.

Healthcare customer service professional with three years of experience delivering patient-focused support in complex healthcare environments. Skilled in communication, case management, collaboration, and accurate documentation while consistently meeting service and compliance standards.

*Over 3 years of customer service experience handling international healthcare accounts through phone. *Strong communication, active listening, and problem-solving skills with the ability to handle customer concerns professionally. *Experienced in multitasking, managing high-volume calls, and resolving escalations while maintaining excellent customer service.

I have experience in lead generation and cold calling, using dialers and CRM systems to manage and track leads efficiently. My role involved making outbound calls to potential clients, identifying qualified leads, gathering important customer or property information, handling objections professionally, and scheduling appointments. I was also responsible for updating CRM records accurately, maintaining follow-ups, and meeting daily call and lead generation targets. This experience helped me develop strong communication, multitasking, and organizational skills in a fast-paced environment.