Melissa
Account Service Manager | ITIL Certified |Client Success & Service Delivery
Verified
Overview
Looking for any work (8 hours/day)
at $8.51/hour ($1,636.35/month)
Bachelor's degree
Last Active
June 28th, 2026 (today)
Member Since
February 22nd, 2025
Profile Description
A certified ITIL V4 and SAP Signavio Process Data Analyst with over 15 years of progressive experience spanning payroll implementation, IT service management, and strategic IT leadership. Began career in payroll implementation, building a strong foundation in compliance, tax, and banking processes. Transitioned into IT service management with expertise in incident, problem, and service level management, successfully optimizing SAP system performance and minimizing downtime across critical business functions.
Currently serving as an Account Service Manager at one of the leading banks in the Philippines, driving excellence in Service Level Agreements, business analytics, project management, and IT system roadmap development.
Top Skills
Project Management
Experience: 5 - 10 years
Coordinating between internal departments (Sales, Tech, Finance) to deliver on client promises.
Office and Administration » Operation Management
Experience: 5 - 10 years
Trusted advisor for high-value accounts, focused on service-level agreement (SLA) compliance and retention.
Office and Administration » Client Relationship Management
Experience: 5 - 10 years
Building rapport, practicing empathy during high-stress outages, and managing stakeholder expectations.
Other Skills
Office and Administration » Data Analytics
Experience: 5 - 10 years
Experienced in transforming raw data into strategic assets. I specialize in KPI tracking, workflow bottleneck identification, and creating visual dashboards that simplify complex information for stakeholders. I use data to prove what's working and fix what isn't.
Accounting » Payroll
Experience: 5 - 10 years
Managing multiple "go-live" dates simultaneously while keeping stakeholders on both sides accountable to deadlines.
Basic Information
- Age
- 40
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- CITY OF MANDALUYONG, METRO MANILA
- Tests Taken
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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