Concepcion
Experienced WorkForce Management Analyst | Pricing Analyst | Operations Coordina
Verified
Overview
Looking for full-time work (8 hours/day)
at $4.55/hour ($880.00/month)
High school diploma
Last Active
July 6th, 2026 (3 days ago)
Member Since
February 21st, 2025
Profile Description
High-performing Workforce Management (WFM), Reporting, and Data Analyst with over 10 years of experience optimizing operational efficiency across global BPO and analytics sectors. Proven track record of successfully managing deliverables independently in 100% remote setups, collaborating seamlessly via Slack and aligning workflows with EST business hours. Expert in real-time monitoring, 24/7 scheduling, and market data analysis using advanced Excel, Genesys and Verint. Highly skilled at turning complex data into actionable operational insights that directly safeguard SLAs and maximize revenue.
Top Skills
Office and Administration » Admin Data Processing
Experience: 5 - 10 years
Office and Administration » Data Entry
Experience: 5 - 10 years
Other Skills
Customer Support » Technical Support
Experience: 2 - 5 years
I have worked in the BPO industry as a Technical Support Specialist, troubleshooting POS, Network Connectivity and BOPC.
Office and Administration » Microsoft Excel
Experience: 5 - 10 years
Proficient in MS Excel, comfortable in using Formulas, Pivot Table
Customer Support » Customer Service
Experience: 2 - 5 years
Worked as a Customer Support Specialist in the BPO industry while being a Technical Support Specialist.
Basic Information
- Age
- 39
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Navotas, Navotas
- Tests Taken
- DISC
- Dominance: 10%
- Influence: 12%
- Steadiness: 28%
- Compliance: 50%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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