Former Quickbooks Online and Payroll Support Specialist & QA

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

July 1st, 2026 (7 days ago)

Member Since

February 21st, 2025

Profile Description

I am a results-driven professional with a strong background as a former Quickbooks Online Support Specialist for 5 years, former Quality Assurance Analyst for 6 years, Chat Support Specialist for over 7 years. My expertise includes:
**Customer Support**
I provided comprehensive assistance to Quickbooks Online Users, troubleshoot accounting and payroll issues, fix reconciliation discrepancies, facilitate seamless bank integrations, help customize or create management reports, and enhance customer satisfaction.
**Financial Management**
I guide clients in creating invoices, tracking expenses, and preparing financial reports for clearer financial visibility, while ensuring payroll compliance and accurate tax filings.
**Quality Analyst**
As a former Quality Assurance Analyst, I managed multiple teams, conduct training and monitoring to evaluate quality and performance. I collaborated with cross-functional teams to identify and resolve opportunities, improve service reliability and customer satisfaction.
With a commitment to continuous improvement, I stay updated on Quickbooks Online advancements to deliver the best solutions.
Let's connect to discuss how I can support your organization's success!