Overview
Looking for full-time work (8 hours/day)
at $5.78/hour ($1,120.00/month)
High school diploma
Last Active
June 29th, 2026 (23 days ago)
Member Since
February 18th, 2025
Profile Description
Experienced Virtual Assistant | Customer Support | Operations & Administrative Specialist
I am a dedicated and detail-oriented Virtual Assistant with over 11 years of experience in customer service, operations, and administrative support. I have worked with clients across e-commerce, real estate, healthcare, logistics, hospitality, and sales operations, helping businesses stay organized while delivering exceptional customer experiences.
Most recently, I worked as a Chat Customer Support Specialist for a U.S.-based e-commerce company, where I handled customer inquiries through live chat and
In addition to customer support, I have experience as a Sales Operations Assistant, Hospitality Operations Assistant, Logistics Dispatcher Assistant, Patient Intake Coordinator, and Real Estate Customer Support Representative. My responsibilities have included calendar management, data entry, CRM management, reporting, scheduling, lead tracking, operations coordination, and workflow management.
I am proficient in Shopify, Gorgias, RenTec, Logistics CRM, Healthcare CRM, Google Workspace, Microsoft Excel, Google Sheets, Trello,
My strengths include:
Customer Support
Virtual & Administrative Assistance
Operations & Project Coordination
Data Entry & CRM Management
Calendar & Appointment Scheduling
Order Processing & Account Management
Reporting & Spreadsheet Management
Problem Solving & Customer De-escalation
Process Improvement & Documentation
I am committed to providing accurate, dependable, and high-quality support while helping businesses improve efficiency and build strong relationships with their customers. I am seeking long-term opportunities where I can contribute, grow, and become a valuable member of the team.
Top Skills
Customer Support » Healthcare
Experience: 5 - 10 years
I worked as a freelance hospice and home health assistant for a healthcare provider/consulting company for 6 years. My responsibilities spanned from the initial business registration with the Secretary of State in California to handling Department of Health application paperwork, license, and accreditation survey applications. I also managed communication by answering calls from nurses and patients, as well as updating employee files. Additionally, I am experienced in using HospiceMD to verify patient eligibility for Medicare, and I have worked with CRM systems and HubSpot.
Customer Support » Customer Service
Experience: 5 - 10 years
I have been working as a Customer Service Representative since 2013, where I handle complex and escalated client issues.
Office and Administration » Debt Collection
Experience: 2 - 5 years
With a background as a Client Care Specialist and later as an Operations Manager at a debt settlement company in the U.S., I have extensive experience negotiating client debts with banks, collection agencies, and law firms. In my previous role, I handled escalated client concerns related to both legal and pre-legal accounts. I specialize in debt negotiation via phone, securing the lowest possible and most affordable settlements for clients.
Other Skills
Basic Information
- Age
- 35
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Mandaluyong City, Metro Manila
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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