Digital Marketing VA and Business Development Representative

-Assisted in planning, organizing, and monitoring project activities to ensure timely completion of deliverables. -Coordinated communication between clients, stakeholders, and internal teams to align on project goals and updates. -Tracked project progress, prepared status reports, and identified potential risks or delays. -Scheduled meetings, prepared documentation, and maintained accurate project records. -Supported resource allocation, task assignments, and workflow management to optimize team efficiency. -Ensured compliance with project timelines, quality standards, and client requirements. -Collaborated with cross-functional teams to resolve issues and maintain smooth project execution. -Assisted in budget tracking, invoicing, and procurement of project-related materials when needed.

-Assisted MileagePlus members and passengers with inquiries regarding flight bookings, reservations, ticket changes, and cancellations. -Provided support on baggage concerns, check-in processes, flight schedules, and travel policies. -Handled escalated customer concerns with professionalism, empathy, and timely resolution. -Processed payments, refunds, and travel credits while ensuring accuracy in customer records. -Guided customers through loyalty program benefits, promotions, and account updates. -Delivered excellent service across multiple channels (phone, chat, or email) while meeting performance metrics such as CSAT, AHT, and FCR. -Maintained up-to-date knowledge of airline policies, travel regulations, and system tools to ensure accurate assistance.

I have knowledge of the tasks and responsibilities of a Virtual Assistant. I took the initiative to do my own research and watch training videos, which helped me understand key functions such as administrative support, scheduling, email management, and the use of digital tools. Through self-learning, I developed a good foundation that I can apply and further enhance in a professional VA role.

I’m an Appointment Setter with strong experience in outbound communication, lead generation, and client engagement for U.S. markets. I currently work as a Business Development Representative using Salesforce, ZoomInfo, LinkedIn, and RingCentral, where I handle prospecting, outreach, follow-ups, and qualifying leads for sales conversations.

I’m a Business Development professional with hands-on experience in outbound outreach, lead generation, and client communication for U.S.-based markets. I currently work as a BDR using Salesforce, ZoomInfo, LinkedIn, and RingCentral to identify prospects, engage decision-makers, and support the full sales pipeline from first contact to qualification.

I have trained in the basic skills of using digital marketing tools, including social media management, content creation, and basic analytics. This training gave me a foundation in understanding how to promote brands online, engage audiences, and support marketing campaigns effectively.