Executive/Admin Assistant|Property Manager |Customer Service Support| Tech Suppor

have hands-on experience as a Property Management Virtual Assistant, supporting a U.S.-based housing and construction company with daily administrative operations and vendor coordination. My main tasks included handling invoicing and expense tracking using QuickBooks, processing maintenance requests, managing technician billing hours, and recording material purchases. I also worked closely with vendors for subcontracting, scheduled repairs, and tracked project updates using tools like Google Workspace, Microsoft Office, Monday.com, and StarRez. I handled emails, organized documents, coordinated across teams, and ensured all records were updated and accurate. This role allowed me to build a strong foundation in property operations, remote admin support, and communication—while consistently helping the team stay organized, efficient, and on top of deadlines.

I worked as a Resolutions 1 and 2 Support Ambassador for Airbnb at IntouchCX, where I provided high-level customer support to both guests and hosts. My responsibilities included resolving issues related to bookings, cancellations, refunds, listing discrepancies, and payment disputes. I handled support through chat, email, and phone, ensuring every interaction was professional, empathetic, and solution-focused. I was proudly recognized as a Top Agent in Resolutions 1 for consistently delivering exceptional service and achieving positive feedback from customers. This role helped me strengthen my skills in communication, problem-solving, and handling sensitive concerns—especially in fast-paced environments. It also taught me to stay calm under pressure and remain focused on resolving issues efficiently.

I have over 2 years of experience working as a Virtual Assistant for U.S.-based companies in the property management and construction industries. My responsibilities included invoicing and expense tracking using QuickBooks, managing daily admin tasks, handling email and calendar scheduling, coordinating with vendors, and processing maintenance receipts and technician billing hours. I'm highly skilled in tools like Google Workspace, Microsoft Office, QuickBooks, Monday.com, Slack, and Asana. I also have excellent communication skills, and I’ve supported multiple teams by staying organized, responsive, and detail-oriented. Previously, I also worked for Airbnb via IntouchCX as a Resolutions Support Ambassador, where I became a Top Agent for delivering exceptional service to both hosts and guests across chat, email, and phone. I'm a fast learner, dependable, and committed to helping businesses run smoothly behind the scenes.