I have been in the BPO industry for almost nine years, handling roles in financial, technical, and customer service accounts. Over the years, I have honed my skills in customer relations, financial account management, and problem-solving.
I also had the opportunity to work as a Project Manager, where I oversaw the financing department to ensure continuous cash flow for the company. In addition, I worked as a Team Leader and in Workforce Management, ensuring campaigns were adequately staffed and that projects were on track.
My role required me to monitor project progress closely, make critical decisions during conflicts—whether with suppliers, homeowners, or technicians—and ensure smooth coordination from sale to installation, leading up to project funding as quickly as possible.
Experience: 2 - 5 years
I have been in the BPO industry for almost nine years, handling roles in financial, technical, and customer service accounts. Over the years, I have honed my skills in customer relations, financial account management, and problem-solving. I also had the opportunity to work as a Project Manager, where I oversaw the financing department to ensure continuous cash flow for the company. In addition, I worked as a Team Leader and in Workforce Management, ensuring campaigns were adequately staffed and that projects were on track. My role required me to monitor project progress closely, make critical decisions during conflicts—whether with suppliers, homeowners, or technicians—and ensure smooth coordination from sale to installation, leading up to project funding as quickly as possible.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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