Social Media Manager with Graphic Design Skills and Customer

I have hands-on experience managing and growing social media accounts through strategic content creation, audience engagement, and performance monitoring. I handle end-to-end social media operations, including content scheduling, responding to messages and comments, and maintaining a consistent brand voice across platforms. I’m skilled in using tools like Canva, CapCut, Sprout, and Meta platforms to create visually engaging posts and short-form videos that drive interaction. I also bring a strong customer support background, allowing me to manage inquiries, concerns, and feedback with a solution-focused and empathetic approach. I monitor trends and common customer issues to provide insights that improve content strategy and overall customer experience.

I am a creative graphic designer with expertise in crafting visually striking and brand-aligned content that captures attention and communicates effectively. With proficiency in tools like Adobe Creative Suite, Canva, and Figma, I specialize in designing social media graphics, logos, banners, and promotional materials that leave a lasting impression. My deep understanding of layout, typography, and color theory allows me to produce polished designs that resonate with target audiences and align seamlessly with marketing strategi

I have experience providing customer support for international food delivery and healthcare clients from the US, ensuring prompt and effective resolution of inquiries while maintaining high customer satisfaction levels. Key Skills: Excellent communication and interpersonal skills. Proficient in handling diverse customer concerns with empathy and professionalism. Skilled in using CRM tools and support systems to streamline processes. Strong problem-solving abilities and attention to detail. Ability to manage time efficiently and multitask in fast-paced environments. Focused on delivering exceptional customer experiences.

I have experience as a freelance social media creator, crafting engaging content for Japanese, Korean, and local Filipino brands on Instagram and YouTube. Currently, I am enhancing my skills in short-form video creation for Facebook Reels and TikTok to expand my expertise in dynamic content strategies.