Dorothy

Customer Service

45 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.04/hour ($973.18/month)

Bachelors degree

Last Active

June 30th, 2026 (9 days ago)

Member Since

February 10th, 2025

Profile Description

-I am a high-impact Virtual Assistant and Communication Specialist with a comprehensive background in technical support, billing, and sales. I specialize in managing the entire customer lifecycle—from handling high-stakes inbound inquiries and outbound sales calls to resolving complex technical troubleshooting. By bridging the gap between technical execution and voice-to-voice client relations, I provide the operational backbone that allows business owners to scale while maintaining a personal touch. Adept at using CRM systems, support tools, and administrative platforms to streamline operations and improve productivity.

Core Skills
-Customer Support
-Inbound & Outbound Calls
-Live Chat Support<8efe80624d780eba0c6493ec45140364>;Email Support
-Customer Relationship Management
-Complaint Resolution
-Order & Account Assistance

Technical Support
-Troubleshooting Customer Issues
-Technical Assistance
-System Navigation Support
-Product/Service Guidance

Sales & Billing
-Billing Assistance
-Sales Support
-Upselling & Cross-Selling
-Payment Processing Support
-Account Management

Administrative Support
-Data Entry
-Calendar & Task Management
-Documentation & Reporting
-CRM Management
-Multitasking & Organization

Top Skills

Experience: 1 - 2 years

provides basic troubleshooting for internet, landline, and cable issues.

Experience: 1 - 2 years

providing end-to-end support with inquiries related to account information.

Experience: 1 - 2 years

shares ideas effectively, listen actively and respond appropriately.

Other Skills

Experience: 2 - 5 years

expressing my personal motive for life principles, genres revolving experiences and unique style in composing poetry and art.

Experience: 2 - 5 years

responsible for editing video content inspired by daily life, nature trips, and school-related projects using canva and capcut video editor.

Experience: 1 - 2 years

improving customer satisfaction, documenting main points, and increasing customer loyalty.

Experience: 1 - 2 years

provides option in lowering customers bill, informing about the eligibility of the account for promotions, offers, and discounts.

Basic Information

Age
24
Gender
Female
Website
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Address
Davao City, Davao del Sur
Tests Taken
IQ
Score:  119
DISC
Dominance: 41
Influence: 28
Steadiness: 14
Compliance: 17
English
B2(Upper Intermediate)
Government ID
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