Customer Service Representative / Collection Agent

I have experience in scheduling and calendar management as part of my Virtual Assistant roles across multiple industries, including cleaning services and pest control operations. I was responsible for organizing daily appointments, coordinating technician schedules, and ensuring efficient routing and time management. I handled booking requests, rescheduling appointments, and confirming service times with customers to ensure smooth operations and reduce scheduling conflicts. I also communicated directly with customers and field technicians to provide accurate updates and maintain an organized workflow. My experience has helped me develop strong attention to detail, time management, and the ability to adapt quickly to changing schedules and priorities.

I have over 14 years of experience in collections, primarily handling telecommunications and auto loan accounts. My responsibilities included contacting customers regarding overdue balances, negotiating payment arrangements, and ensuring accounts were brought back to good standing while maintaining a professional and respectful approach. I am experienced in reviewing account histories, identifying payment issues, and following up consistently to reduce delinquency rates. I also handled documentation of all interactions and ensured accurate updates in the system for proper account monitoring. Throughout my career, I developed strong communication and negotiation skills, as well as the ability to remain patient and professional when dealing with challenging situations. My goal has always been to achieve positive outcomes for both the customer and the company.