Overview
Looking for any work (8 hours/day)
at $4.99/hour ($960.00/month)
Bachelor's degree
Last Active
June 27th, 2026 (yesterday)
Member Since
February 9th, 2025
Profile Description
With over 4 years of progressive experience in the BPO industry, I've grown from frontline support to leading high-performing teams, and I bring that full-circle perspective to everything I do.
My career spans technical support, customer retention, billing operations, and team leadership, giving me a rare, ground-up understanding of what it takes to deliver results at every level of an organization. Most recently, I led a team of billing specialists at Fair Trade Outsourcing (CureAuto Insurance), where I drove a 15% increase in team efficiency through process improvements and consistent performance coaching.
I'm the kind of leader who doesn't just track numbers, I develop people. I conduct training sessions, hold meaningful coaching conversations, and step in on escalations so my team never faces the tough stuff alone.
What I bring to the table:
- Proven track record in hitting and exceeding KPIs (95% accuracy rate, 90% first-call resolution, 10% above retention targets)
- Strong command of industry tools: Genesys, Guidewire, Telegence, OneInc, Workday, and the full Microsoft & Google suite
- Sharp analytical mindset backed by a Mathematics education background
A calm, solutions-first approach, whether coaching an agent or handling a frustrated customer
I thrive in fast-paced, target-driven environments and adapt quickly to change. If you're looking for someone who leads with both data and empathy, let's connect.
Top Skills
Customer Support » Insurance » Car Insurance
Experience: 1 - 2 years
Customer service for Billing for car/vehicle insurance
Customer Support » Customer Service
Experience: 2 - 5 years
Customer service representative for Billing/ Retention for mobile company and transportation for non-emergency trips.
Other Skills
Basic Information
- Age
- 27
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Davao, Davao del Sur
- Tests Taken
- IQ
- Score: 118
- DISC
- Dominance: 41
- Influence: 10
- Steadiness: 23
- Compliance: 26
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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