Overview
Looking for full-time work (8 hours/day)
at $2.91/hour ($560.00/month)
Bachelors degree
Last Active
July 10th, 2026 (yesterday)
Member Since
February 8th, 2025
Profile Description
With 3 years of experience in the BPO industry, I have developed a strong foundation in customer service and quality assurance. Starting my career as a Customer Service Representative, I transitioned into the role of a Quality Assurance Specialist, where I am responsible for conducting thorough ticket audits to monitor and assess agent performance. In addition to audits, I take pride in facilitating training and coaching sessions, focusing on areas for improvement to help agents meet and exceed performance expectations. My experience has honed my ability to identify opportunities for growth while ensuring a high standard of service is maintained across the team.
Top Skills
Customer Support
Experience: 2 - 5 years
I have a solid background in assisting clients across multiple channels, including calls, emails, and live chats. With a customer-centric approach, I have developed effective communication skills to provide timely and accurate support, addressing client inquiries and resolving issues in a professional manner. My experience in these diverse platforms has allowed me to adapt to different client needs while delivering exceptional service in a fast-paced environment.
Other Skills
Basic Information
- Age
- 23
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Davao City, Davao del Sur
- Tests Taken
- IQ
- Score: 122
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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