Marc

Quality Analyst

55 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $6.13/hour ($1,181.44/month)

Associates degree

Last Active

June 25th, 2026 (today)

Member Since

February 6th, 2025

Profile Description

Passionate and results-driven Senior Quality Evaluator (SQE) with extensive experience in the BPO industry. I specialize in quality assurance, performance evaluation, coaching, and process improvement to enhance customer service excellence. With a keen eye for detail and strong analytical skills, I help teams maintain compliance, improve efficiency, and elevate customer satisfaction.? Expertise in: Quality Audits | Performance Coaching | Data Analysis | Compliance & Process Enhancement | Stakeholder Collaboration
? Proven Ability to: Identify trends, optimize workflows, and implement quality frameworks that drive operational success.
? Commitment to Excellence: Dedicated to fostering a culture of continuous improvement and high performance in every project I take on.I'm always open to new opportunities where I can contribute my skills and help organizations achieve their quality and service goals. Let's connect!

Top Skills

Experience: 2 - 5 years

My background as a Meta Senior Quality Evaluator gives me a deep understanding of platform policies, audience engagement, and content standards. I excel at data-driven insights and QA workflows, allowing me to optimize social strategy, protect brand reputation, and drive community growth.

Experience: 5 - 10 years

I actively listen to customers, empathize with their concerns, and provide clear and concise responses to resolve issues efficiently.

Experience: 5 - 10 years

I would rate myself 5 stars in Quality Assurance because of my strong attention to detail, deep understanding of testing methodologies, and ability to identify and resolve issues efficiently. I have extensive experience in manual and automated testing, ensuring that software meets the highest quality standards. Expertise in Testing Tools & Frameworks: I have hands-on experience with tools like Selenium, JIRA, TestNG, and Postman, allowing me to conduct thorough testing across different environments. Strong Analytical & Problem-Solving Skills: I excel at identifying root causes of defects and collaborating with development teams to implement effective solutions. Process Improvement & Documentation: I continuously improve test plans, cases, and processes to enhance efficiency and coverage. Commitment to Quality: I have a proactive approach to preventing defects rather than just detecting them, ensuring that the final product is user-friendly, secure, and reliable. My ability to balance speed and accuracy, work collaboratively with cross-functional teams, and adapt to evolving requirements makes me confident in my 5-star rating

Other Skills

Experience: Less than 6 months

I continuously improve test plans, cases, and processes to enhance efficiency and coverage.

Basic Information

Age
35
Gender
Male
Website
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Address
Pateros, Metro Manila
Tests Taken
IQ
Score:  110
DISC
Dominance: 20
Influence: 33
Steadiness: 27
Compliance: 20
Government ID
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