Detail-oriented, high-accountability, and proactive Virtual Assistant with extensive experience supporting executives, managing remote teams, and streamlining complex business operations. Proven track record of delivering pristine data integrity, smooth day-to-day administrative systems, and high-impact support across diverse industries, including Real Estate, Travel & Hospitality, and Corporate Finance.
I excel in fast-paced environments where multi-tasking, discretion, and emotional intelligence are critical. My background features elite operational experience for massive global brands—including Airbnb, Delta Air Lines, GlobalFoundries, and Wyndham Hotels—demonstrating my ability to consistently meet top-tier corporate standards.
What I Bring to Your Team:
> Operations & Team Leadership: Experienced Team Lead Virtual Assistant (TLVA) and Subject Matter Expert (SME) skilled in managing remote communication (
> Real Estate Expertise: Deep knowledge of real estate CRM and transaction systems, tracking lead pipelines, managing Zillow leads, and processing transaction documentation (SkySlope, Dotloop, FollowUpBoss, GHL).
> Premium Client Care & Escalations: Former Resolution Support Ambassador handpicked for Airbnb’s Escalations and dedicated SuperHost support teams, managing complex financial disputes and time-sensitive inquiries with elite professional correspondence.
> Finance & Procurement Admin: Background in international accounts payable (AP) and Procure-to-Pay processes, managing vendor communications, QuickBooks updates, and strict digital queues.
> Modern Tech Integration: Highly proficient in leveraging modern AI productivity tools (ChatGPT, Gemini, Lovable, Viktor AI) and video editing software (CapCut, Premiere Pro) to maximize daily output and content engagement.
Whether you need a proactive assistant to manage your calendar, clean your CRM, coordinate property transactions, or oversee your remote team, I am committed to building organized systems that give you your time back. Let's connect and optimize your business!
Experience: 1 - 2 years
Provided high-level customer support by resolving disputes and complex issues between guests and hosts. Ensured fair and efficient case resolutions by analyzing policies, investigating concerns, and delivering empathetic solutions. Maintained Airbnb’s service standards by handling escalations, mediating conflicts, and enhancing customer satisfaction through clear communication and problem-solving.
Experience: 6 months - 1 year
Assisted guests with hotel reservations, ensuring a seamless booking experience through excellent customer service. Addressed inquiries, resolved issues, and provided personalized recommendations to enhance guest satisfaction. Additionally, provided technical support to front desk staff and general managers, troubleshooting system issues, optimizing workflows, and ensuring smooth hotel operations.
Experience: 6 months - 1 year
Managed invoice processing, vendor payments, and financial reconciliations, ensuring accuracy and compliance with company policies. Collaborated with cross-functional teams to streamline accounts payable workflows, resolve discrepancies, and maintain strong vendor relationships. Skilled in financial data analysis, expense tracking, and process optimization.
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