Anthony
Technical support & customer experience specialist
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.79/hour ($1,120.00/month)
High school diploma
Last Active
July 7th, 2026 (2 days ago)
Member Since
February 3rd, 2025
Profile Description
Experienced in technical troubleshooting, customer support, and account management, I specialize in resolving complex service issues while ensuring high customer satisfaction. With a background in telecommunications, billing support, and device troubleshooting, I excel at diagnosing technical problems, guiding users through solutions, and providing clear communication. Proficient in hardware/software diagnostics, service escalation, and client interaction, I deliver seamless and efficient support for both businesses and customers.
Top Skills
Customer Support » Technical Support
Experience: 2 - 5 years
Assisted customers with device configurations, software updates, and hardware diagnostics across telecom and tech support roles. Resolved TV, home phone, and internet service issues, ensuring seamless user experience. Troubleshot prepaid device and billing issues at AT&T.
Customer Support » Sales Support » Account Retention
Experience: 6 months - 1 year
Handled inbound calls as a retention specialist, helping prevent account deactivations and securing customer loyalty.
Office and Administration » Account Management
Experience: 6 months - 1 year
Assisted customers with billing concerns, service activations, and account modifications at AT&T. Helped manage prepaid accounts and subscription services to ensure uninterrupted access to telecom services.
Other Skills
Office and Administration » Attention to Detail
Experience: 2 - 5 years
Ensured accurate documentation of customer issues and resolutions. Maintained precision when assisting customers with account details, billing concerns, and service changes.
Office and Administration » Adaptability
Experience: 2 - 5 years
Quickly learned new software, troubleshooting platforms, and service tools with minimal training. Adapted to different technical support environments across multiple companies.
Project Management » Process Improvement
Experience: Less than 6 months
Identified ways to streamline troubleshooting processes, reducing average handling time. Suggested workflow optimizations to improve customer satisfaction and service efficiency
Basic Information
- Age
- 26
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 113
- DISC
- Dominance: 34
- Influence: 17
- Steadiness: 30
- Compliance: 19
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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