Remote Property Manager & Communication (Short & Long-Term Rental)

Property Management Systems (PMS) & Short-Term Rental (STR) Tools: Guesty, Hostfully, and Turno.

Customer Relationship Management (CRM) & Operations Software: Salesforce and Notion.

Throughout my career, I have developed a strong technical agility by mastering diverse digital ecosystems, ranging from advanced hospitality software to enterprise-level corporate systems. In my remote property management work, I routinely configure and leverage Property Management Systems (PMS) like Guesty and Hostfully to automate workflows, synchronize multi-platform calendars, and streamline listing distribution across major OTAs including Airbnb, VRBO, and Expedia. I combine this software proficiency with smart-home hardware integrations, utilizing Schlage and Ring to manage property security and guest access completely from remote locations. In high-volume corporate BPO environments, I have further proven my technical capabilities by mastering complex software architectures and teaching them to others. As a Product Trainer and Senior Case Manager on the Airbnb account, I navigated and taught advanced Salesforce CRM workflows, reservation backend systems, and historical account-auditing tools. Additionally, my experience on the AT&T account required me to seamlessly operate multi-screen CRM interfaces, complex billing software, and proprietary diagnostic databases under strict performance timelines. Beyond specialized databases, I am highly adept at utilizing modern digital collaboration and field-logistics applications to maintain operational efficiency. I actively build and structure centralized data hubs in Notion and coordinate real-time, cross-functional maintenance schedules through Turno to manage remote teams effectively. This combination of platform expertise, technical troubleshooting skills, and software adaptability allows me to quickly learn, deploy, and optimize practically any technology infrastructure.