Jenica

Customer Experience Management | Customer Service & Administrative Expertise | O

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Overview

Looking for full-time work (8 hours/day)

at $4.13/hour ($800.00/month)

Bachelors degree

Last Active

July 8th, 2026 (16 days ago)

Member Since

January 30th, 2025

Profile Description

Customer Support and Operation Management? I am the one you are looking for!

I’m an Operations Manager / Project Management VA with 7+ years of experience in the BPO and customer experience industry, specializing in team leadership, KPI management, workflow optimization, and remote operations support. I have 2+ years of experience in Lead Generation.

I don’t just complete tasks — I build systems, improve processes, and help businesses scale efficiently.

What I Can Do For You?
Manage daily operations and keep projects on track
Track and analyze KPIs (CSAT, AHT, FCR, productivity)
Create reports and dashboards for better decision-making
Develop SOPs and workflows to streamline processes
Identify inefficiencies and implement process improvements

Proven Results (Based on Experience & Projects)
Improved CSAT from 76%-82%
Reduced repeats from 18%-15%

Give me a problem, and I will find a solution! Let us talk more!

Top Skills

Customer Support » Sales Support » Lead Generation

Experience: Less than 6 months

Office and Administration » Personal Assistant

Experience: 2 - 5 years

Office and Administration » Operation Management

Experience: 2 - 5 years

Other Skills

Professional Services » Management Services » Bpo Operations Management

Experience: 1 - 2 years

Office and Administration » Microsoft Excel

Experience: 5 - 10 years

Used Microsoft excel to provide reports and analysis focusing in the strengths, weaknesses, opportunities and threats to the program.

Customer Support » Customer Service

Experience: 5 - 10 years

Customer Support » Customer Service

Experience: 5 - 10 years

Office and Administration » Microsoft Word

Experience: 10+ years

Office and Administration » Data Entry

Experience: 10+ years

Worked as a secretary who is focused on drafting minutes, resolutions, constitutions and activity designs. Typing speed ranges from 80-90 words per minute.

Basic Information

Age: 31

Gender: Female

Website: Sign Up with Pro Account to View

Address: Santo Tomas, Davao del Norte

Tests Taken: IQ
Score: 110: DISC
Dominance: 39
Influence: 5
Steadiness: 28
Compliance: 28

Government ID: Sign Up with Pro Account to View

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