PA | Customer Support | Cold Caller/appointment Setter

I worked with IBEX GLOBAL SOLUTIONS as a customer service representative. I handled sales, billing and customer support. I was able to handle CRM, RIO and OPUS for sales. I handled ATT products like Internet service and Cable for directv service.

I have experience working as a cold caller for a US-based moving company, where I was responsible for reaching out to potential customers and generating qualified leads. My main task was to connect with homeowners or renters who were planning to move, introduce our services, and gather key details such as move dates, locations, inventory size, and special requirements. I handled a high volume of outbound calls daily, followed a structured script while still keeping the conversation natural, and focused on building rapport quickly to keep prospects engaged. I also qualified leads based on their readiness to move and scheduled appointments or transferred warm leads to the sales team for closing. In addition, I updated CRM systems with accurate customer information, call outcomes, and notes to ensure smooth follow-ups and coordination. My background in sales and customer service helped me handle objections confidently, communicate clearly, and stay results-driven in a fast-paced environment. I’m comfortable working with targets, maintaining consistency in call performance, and staying motivated even when dealing with rejections. My goal is always to create a positive first impression and convert cold leads into real opportunities for the business.

I have hands-on experience working as a Personal Assistant for a Singapore-based client, where I supported day-to-day operations and helped streamline workflows. My responsibilities included managing calendars, scheduling meetings, handling email correspondence, and organizing important documents to ensure everything was easy to access and up to date. In addition, I assisted with research, data entry, and coordination of tasks across different tools and systems. My background in customer service—particularly in sales and billing has strengthened my communication skills, attention to detail, and ability to handle multiple responsibilities in a fast-paced environment. I am highly organized, proactive, and reliable. I take pride in anticipating needs, meeting deadlines, and making sure my client’s workload is managed efficiently so they can focus on higher-priority tasks.