Customer service, Software Proficiency, Graphic Design skills

Provided end-to-end sales support by managing client inquiries, preparing quotations and invoices, maintaining sales pipelines in CRM, coordinating follow-ups, and assisting in client meetings and deal closures. Focused on accuracy, responsiveness, and customer satisfaction.

Experienced in handling daily administrative tasks including email coordination, document preparation, file organization, CRM management, and meeting support. Highly organized and detail-oriented, ensuring smooth workflows and efficient office operations.

As a small business owner, I've been using Canva as an editing tool to promote my products digitally. Additionally, through editing projects in my classes, I've gained valuable knowledge that has sharpened my skills and enhanced my creativity.

Managed a small printing business for one year, overseeing operations, customer service, and basic marketing. Handled order processing, client communication, pricing, and promotions, developing strong multitasking, problem-solving, and business management skills.

During my On-the-Job Training (OJT) in the hospitality and tourism industry, I provided exceptional customer service support by assisting guests with inquiries, resolving issues, and ensuring a seamless experience throughout their stay. I collaborated with various departments to meet guests' needs and ensure satisfaction, while also handling reservations, check-ins, and check-outs using software such as Opera PMS and Amadeus. My role involved effective communication, problem-solving, and maintaining a welcoming atmosphere, contributing to a positive and memorable guest experience.