General Virtual Assistant • Executive Virtual Assistant • Social Media Manag

I worked as a Shopify Virtual Assistant for a private store owner, supporting the day‑to‑day management of their online business. My role focused on maintaining a professional digital presence and ensuring smooth operations across the Shopify platform. I was responsible for adding and updating product listings with accurate descriptions, images, and pricing, as well as organizing collections to improve customer navigation. I assisted with order processing, monitored inventory levels, and handled customer inquiries to build strong client relationships and ensure positive shopping experiences. In addition, I updated storefront content such as banners and menus, created discount codes, and supported marketing campaigns to drive engagement. I also generated simple sales and traffic reports, providing insights to help the store owner make informed decisions. Through this role, I developed strong skills in e‑commerce management, customer support, and digital organization, contributing directly to operational efficiency and business growth while supporting the store owner’s vision.

I worked as a System Developer on a project‑based engagement for a private company specializing in automation solutions. The company focuses on creating digital tools that streamline communication and improve operational efficiency for businesses, and my role was to design and implement a scalable software solution that eliminated the reliance on fax by introducing a modern, cloud‑based platform. I applied a full stack approach, building the front end with React and Tailwind CSS to deliver a responsive and user‑friendly interface, while developing backend server logic and API integrations using Node.js and Express to ensure seamless communication with the database. For data management, I utilized MySQL online databases, maintaining secure and reliable storage. To strengthen application security, I implemented JWT for authentication and bcrypt for password hashing. I also gained hands‑on experience with AWS Lambda, learning to upload and manage APIs in a serverless environment. The project was successfully completed, delivering a robust solution that improved efficiency, supported automation, and advanced the company’s digital transformation goals.

I was responsible for managing the full design process for seasonal collections. I worked closely with different teams to ensure that each design reflected the brand’s vision and identity. My role involved creating original graphic designs and developing user‑friendly interfaces to improve the online shopping experience. I applied responsive design principles to make the website easier to use across devices and led a rebranding project that refreshed the company’s overall image. To better understand customer needs, I organized focus groups and user testing sessions, using feedback to refine design concepts and align them with consumer preferences. Through these efforts, I helped strengthen the brand identity, improved collaboration across departments, and contributed to a more dynamic and creative design environment that supported both business goals and customer satisfaction.

I am a Social Media Manager with practical experience handling different platforms such as Facebook, Instagram, LinkedIn, TikTok, and Twitter/X. I enjoy creating posts, visuals, and campaigns that help brands connect with their audience and build a stronger online presence. I can set up and manage social media strategies, schedule content, and track performance using tools like Canva, Meta Business Suite, and Hootsuite. I also make sure to respond to comments and messages in a timely way, because I believe good communication helps build trust and keeps followers engaged. Working with teams is something I value. I collaborate with marketing and design to keep messaging consistent and aligned with business goals. I also keep myself updated on new trends and features so I can bring fresh ideas to campaigns. My goal is to use creativity and data to improve engagement, strengthen digital presence, and support business growth. I am committed to learning more and developing my skills while contributing to projects that make a positive impact.

House Research Development (Singapore) Pte. Ltd. is part of H.R.D.(S), a global housing research company that serves as a think tank and trades building materials for Japanese home builders. The company partners with over 100 manufacturing plants worldwide to develop, manufacture, import, and export housing facilities, interior materials, plywood, and stone, supporting production for about 7,000 houses annually. I spent seven years at House Research Development (Singapore) Pte. Ltd., where I built a strong foundation in both administrative management and technical development. I began as office staff, managing daily operations, supporting team activities, and ensuring smooth workflow across departments. After five years, I was promoted to Chief Staff, where I oversaw office functions, coordinated projects, and guided colleagues to achieve organizational goals. In my final two years, I transitioned into a System Developer role, focusing on designing and improving software solutions that streamlined business processes. We successfully completed projects that enhanced efficiency and collaboration, reflecting my adaptability, steady growth, and commitment to innovation.

As a Customer Account Support Specialist, I provided back‑office assistance to customers experiencing account access issues. My responsibilities included helping users reset forgotten passwords, troubleshooting login problems, and guiding them through secure account recovery processes. I worked closely with store representatives across the United States to coordinate solutions, ensuring that both customers and front‑line staff received timely support. This collaboration allowed me to bridge technical troubleshooting with customer service, creating a smoother experience for users while supporting store operations. In this role, I communicated clearly with clients, explained solutions in simple terms, and ensured that all support requests were handled promptly and accurately. By combining technical knowledge with strong customer service skills, I contributed to a reliable support system that helped users regain access to their accounts and continue using company services with confidence.

I worked as a Virtual Assistant on a project‑based engagement for a private company specializing in automation solutions. The company focuses on streamlining communication and improving operational efficiency for businesses, and my role was to provide administrative and technical support that complemented their digital transformation initiatives. I managed schedules, coordinated meetings, and organized digital files to enhance workflow efficiency, while also handling email correspondence and preparing reports to facilitate clear communication between teams and clients. To support daily operations, I utilized cloud‑based applications such as Google Workspace and Microsoft Office Suite, ensuring accurate documentation and effective task tracking. I assisted clients by responding to inquiries, troubleshooting basic technical issues, and maintaining a professional customer experience. Additionally, I contributed to process optimization by helping implement automation tools that reduced manual tasks and improved productivity. I maintained secure records through careful data entry and confidentiality practices, while gaining hands‑on experience with CRM systems and collaboration platforms. We successfully completed the engagement, delivering a scalable support system that strengthened client relationships, improved efficiency, and aligned with the company’s mission of driving digital transformation.