Dedicated Customer Service Professional and Service Authorizer transitioning to a Service Coordinator role. Leveraging extensive knowledge in authorization processes and expertise in appliance, plumbing, electrical, pool equipment and roofing services to drive efficient dispatch operations , service coorination and deliver exceptional customer experiences
Experience: 2 - 5 years
Ensuring that all information is correct and concise.
Experience: 2 - 5 years
I emphasize empathy and clarity when communicating with customers about processes and resolutions. I believe that how you say something is just as important as what you say.
Experience: 2 - 5 years
I can handle conflicts at work and thrive in fast-paced environments. I always keep in mind that change is contact to get continuous progress and better results.
Experience: 2 - 5 years
I always ensure that my tools are properly organized to work more efficiently.
Experience: 2 - 5 years
In customer service and authorization, I've developed strong problem-solving skills, staying calm under pressure and finding solutions quickly.
Experience: 5 - 10 years
My typing speed is from 30 - 42 wps
Experience: Less than 6 months
Although my primary tasks involve authorization and customer service, I am proficient in basic Excel, Google Sheets, Google Forms, and Microsoft Forms, and I am eager to learn more
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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