Current Employment Status:
Hired Full Time on May 13, 2025

Kenneth

Experienced CSR, TSR, Sales Rep, Data Entry

65 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.49/hour ($864.00/month)

Associates degree

Last Active

June 29th, 2026 (8 days ago)

Member Since

January 24th, 2025

Profile Description

I am a dedicated and adaptable professional with extensive experience in customer service, technical support, and reservations management. Throughout my career, I have honed my ability to provide exceptional service, resolve technical issues, and manage bookings with a focus on client satisfaction and operational efficiency.
As a Customer Service Representative, I have developed strong communication skills, resolving inquiries, addressing concerns, and ensuring positive experiences for customers. I excel in listening actively, troubleshooting issues, and maintaining a friendly, professional demeanor even in high-pressure situations.
In my role as a Technical Support Representative, I am skilled in diagnosing and resolving technical issues related to software, hardware, and system functionality. I have a strong aptitude for explaining complex concepts in simple terms and guiding customers through step-by-step troubleshooting to resolve problems efficiently.
As a Reservations Specialist, I have expertise in managing booking systems, processing reservations for travel, accommodations, and events. I am highly organized and detail-oriented, ensuring all bookings are accurate, customer needs are met, and any changes or special requests are handled promptly and professionally.
With a commitment to providing excellent service, I combine problem-solving abilities, technical knowledge, and a customer-first attitude to enhance the overall experience for each client. My ability to multitask and stay organized while delivering personalized support makes me an asset to any team.

Top Skills

Experience: 2 - 5 years

As a Customer Service Representative, I assisted customers with inquiries, resolved issues efficiently, and ensured a positive experience through clear communication and prompt support across phone, chat, and email.

Experience: 1 - 2 years

As a Quality Analyst, I monitored and evaluated calls to ensure compliance with client standards and company policies. I provided actionable feedback to agents, helped improve overall performance, and supported quality assurance initiatives to maintain high customer satisfaction.

Other Skills

Experience: Less than 6 months

As an Outbound Sales Agent, I conducted cold calls to potential clients, promoted products and services, and successfully converted leads into sales. I consistently met and exceeded sales targets through effective communication, persuasive selling techniques, and a customer-focused approach.

Experience: Less than 6 months

As a Cold Caller, I reached out to potential customers, introduced products or services, and generated leads through persuasive and professional communication. I built rapport quickly, handled objections, and helped drive sales growth by identifying interested prospects.

Experience: 6 months - 1 year

I am a proficient Technical Support Representative with strong troubleshooting and problem-solving skills. I specialize in diagnosing and resolving technical issues related to software, hardware, and systems. I am adept at communicating complex technical concepts in simple terms, guiding customers through solutions, and ensuring efficient resolution while maintaining a positive customer experience.

Basic Information

Age
35
Gender
Male
Website
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Address
Villaba, Leyte
Tests Taken
IQ
Score:  96
DISC
Dominance: 33
Influence: 9
Steadiness: 36
Compliance: 22
English
B1(Intermediate)
Government ID
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