Order-to-Cash Analyst

Overview

Looking for full-time work (8 hours/day)

at $5.77/hour ($1,120.00/month)

Bachelors degree

Last Active

June 3rd, 2026 (yesterday)

Member Since

January 22nd, 2025

Profile Description

Order-to-Cash Analyst, May 2024 – April 2026

RingCentral – Acquire BPO, Quezon City

• Attend and lead UAT (User Acceptance Testing) for Quote-to-Cash (QTC) projects and enhancements.

• Smoke Testing Account Deactivation; Refund Submission, Credit Memo Application to write-off balances.

• PS SOW Audit; Review and Approval

• MRS Reconciliation - matching and verifying records between different systems to ensure consistency and accuracy of orders.

• OTC Scorecard for Billing Operation Analysts - tracking and evaluating key performance indicators (KPIs).

• Billing Operations and Order Management Survey Reporting

• Manual Order Form Approval



Sr. Billing Operations Analyst, March 2022 – April 2024

RingCentral – Acquire BPO, Quezon City

• Creating guidelines and process documentations for Order Management and Billing Operations team (FYIs, Process update, Announcements, Action Required).

• Internal process distribution.

• End-of-month and end-of-quarter scheduling for Sales Notes.

• Supporting Sales and Order Management team regarding customer’s billing issues/inquiries.

• Invoicing, Credit Limit Increase and Feature add-ons Approval.

• Updating Customer’s Billing information.

• Reconcile and review invoices being disputed.

• Manual Order Form approvals.

• Manual calculation of free service credit for non-quotable services.

• Handling all billing system related issues and coordinating with our IT team.

• Provide help with Ad Hoc projects.





Billing Operations Analyst, May 2018 – February 2022

RingCentral – Acquire BPO, Quezon City

• Work closely with sales team and cross functional organization to resolve and support customer billing issues/inquiries.

• Handle and analyze daily billing cases being assigned to the queue per territories.

• Assist customers through email or call regarding their billing concerns.

• Review and assist with customers invoicing requests and feature add-ons requests.

• Communicate with Sales Reps for accounts with unfulfilled contracts

• Calculate price variance for incorrect billing sent to the customer.

• Provide help with Ad Hoc projects.



AP Billing Analyst, February 2017 – February 2018

Filinvest Land Inc., Head Office, Mandaluyong City

• Processing and Issuing of Cheques through SAP System.

• Reviews Request for Payments (RFP) and liquidation reports (PCF replenishments, purchase of goods and services, cash advances requests) and prepares corresponding journal entries.

• Validates budget approval, certification, supporting documents per request for payments and coordinates related concerns with requestors.

• Handling Manila Electric Company (MERALCO) payments through Auto-Debit Arrangement (ADA).

• Bank Reconciliation; Matches bank account balances and records from debit and credit information.





Business Systems Support Staff, February 2016 – January 2017

Filinvest Land Inc., Head Office, Mandaluyong City

• Uploading and updating company policies and procedures.

• Improving systems by studying current practices; designing modifications.

• Determining operational objectives by studying department functions.

• Gathering information and evaluating output requirements and formats.

• Provides user’s training for system implementation (UAT).

• Constructs system workflows and testing.

• Prepares reports by collecting, analyzing, and summarizing information.