Neil

Customer Care Representative

45 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $6.64/hour ($1,280.00/month)

High school diploma

Last Active

June 29th, 2026 (9 days ago)

Member Since

January 22nd, 2025

Profile Description

Customer Support & E-commerce Specialist

With over five years of experience in BPO and e-commerce environments, I’ve built my career around delivering high-quality customer experiences across voice, chat, and email channels. I’ve supported U.S. and Canadian markets, handling everything from time-sensitive concerns to complex order management and warranty cases. Over time, I’ve grown into leadership roles where I mentored agents, supported escalations, and helped maintain team performance standards.

I’m passionate about clear communication, process improvement, and creating smooth customer journeys. I thrive in fast-paced environments where empathy, efficiency, and attention to detail matter.

How I can help you:
Customer support across chat, email, and phone
Order management, warranties, and logistics coordination
CRM management and documentation
Team support, mentoring, and process alignment
Maintaining quality standards while meeting performance metrics

Top Skills

Experience: 2 - 5 years

The first account was a food delivery account where I handle the concerns of who delivers the food. The second account was a subscription delivery service account where I handle queries or concerns of customers who purchase the product. For my second account, I managed to be part of our leadership team when I got promoted as a subject matter expert and as an assistant team leader.

Other Skills

Basic Information

Age
29
Gender
Male
Website
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Address
Makati City, Metro Manila
Tests Taken
None
Government ID
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