Amazon Virtual Assistant | SEO-Optimized Listings & Meta Ads

I performed as the Account Manager for Amazon and Shopify, overseeing the overall performance and everyday operations of our Amazon site. I further facilitated the brand's digital marketing initiatives using Meta Ads (Facebook and Instagram). I contributed to enhancing website traffic and product exposure. I resolved intricate listing issues, including backend discrepancies and separated offspring ASINs. In order to enhance the customer experience and ensure accurate product display, I reestablished appropriate parent-child relationships. I consistently revised product titles, bullet points, images, and descriptions to ensure that they were consistent with the most effective SEO and branding strategies.

I supervised the store by adding, revising, and updating product listings with precise descriptions, prices, and images. In order to facilitate navigation, I oversaw product categories, keywords, and collections. Additionally, I maintained and revised inventory levels. I handled customer support by responding to consumer enquiries and resolving issues via email, chat, and social media. I processed orders, refunds, and returns. I also addressed consumer evaluations and feedback. In order to enhance search engine rankings, I optimised product listings for SEO in the context of marketing and SEO. Utilising platforms such as Klaviyo or Mailchimp, I implemented and oversaw email marketing campaigns. Additionally, I engage in media promotions and publish content to increase traffic. I also prepared performance reports to help improve store performance. As a Shopify Product Researcher & Lister, I oversaw product listings. I updated the Shopify store with new products, titles, descriptions, photos, and prices. I accurately categorised the products for simple navigation. I modified product details, including availability and specifications. I created product descriptions that were both SEO-friendly and compelling for the purpose of content creation and optimisation. I verified that the product images and videos were properly formatted and of high quality. In order to enhance my search engine ranking, I optimised meta titles and descriptions. Additionally, I monitored inventory levels and updated product availability as necessary. I adjusted the pricing in accordance with competitor analysis, promotions, and discounts. I analysed product performance through Shopify analytics, assessed conversion rates, and implemented enhancements to boost sales. I produced research on top-selling products and consumer trends.

The product listings on eBay and Tiktok were handled by me. In Amazon, I was successful in seeking access to ungate products. Claims for reimbursement were handled by me. My usage of the programs SellerAmp and Sellerboard was successful. Through the use of KEEPA, I do the product research and listed it on Amazon. I have advertised the product on eBay in the event that it is ever gated. Additionally, I filed a complaint with Amazon because of a difference in the FBA shipping.

In my role as a Customer Service Representative for Uber Safety, I was responsible for handling incoming calls by addressing issues about safety, aiding with the reporting of incidents, offering policy clarification, and arranging emergency response. While displaying efficiency, precision, and dependability in all encounters with customers. I routinely earned top performance in all aspects of customer service, including attendance, quality score, and average handling time. As a Chat and Email Support Representative for Lyft, I ensured that both drivers and passengers received prompt and effective customer service through email and live chat. I was tasked with addressing a diverse array of inquiries, resolving issues related to payments, account management, and transportation. I provided assistance to clients with inquiries regarding their financial products, transactions, and accounts. I also offered personalized solutions to meet the unique needs of each client, resolved issues, and provided accurate information. During the seasonal period, I was responsible for assisting with consumer inquiries, deliveries, and orders. I was subsequently promoted to Co-Facilitator, where I maintained high service standards, ensured efficient operations, and supported the training and integration of new agents during the peak season.