Account Representative Analytical skills and the ability to work with data Proficient in working both independently and as part of a team Collaborates internally with other department to resolve customers concern Strong attention to detail Proficiency in Microsoft Office Talking to customers to resolve account concerns Addressing customer complaints and concerns, and escalating them to the appropriate teams Staying up to date on company products and services to effectively answer customer questions

Analyze team members' work and performance, and praise their interpersonal skills. Monitor and evaluate performance metrics, and provide feedback and training as needed. Address and resolve conflicts quickly to maintain a positive work environment. Applying methods to improve efficiency, such as data analysis procedures and customer service training Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations. Ensure compliance with company policies and industry standards