Medical Virtual Assistant | Admin Support | Medical Billing Support | Insurance

* Manage patient records and administrative workflows for a US-based healthcare practice. * Process payment postings accurately and efficiently. * Assist with insurance verification and prior authorization requests. * Coordinate with insurance providers regarding claim status and coverage information.

* Process insurance verification and benefit eligibility checks for patients and scheduled procedures. * Submit and follow up on prior authorization requests to ensure timely approval of medical services. * Accurately post insurance and patient payments while maintaining detailed financial records. * Review patient charts, operative reports, and clinical documentation to support billing and authorization processes. * Coordinate with insurance providers, healthcare facilities, and patients regarding coverage, claims, and authorization requirements. * Maintain and update patient records while ensuring accuracy and compliance with healthcare standards. * Assist with administrative tasks, including appointment coordination, document management, and provider support. * Collaborate with the healthcare team to improve workflow efficiency and deliver quality patient care.

I worked as a Customer Service Representative in a US based Insurance Company. These are my roles: * Verified patient insurance coverage, eligibility, and benefits with healthcare providers and insurance companies. * Assisted members with coverage inquiries, claims, billing concerns, and pharmacy-related questions. * Scheduled appointments with primary care physicians and specialists based on patient needs. * Reviewed patient records and documentation to ensure accuracy and completeness. * Coordinated with healthcare providers, facilities, and insurance companies to support patient care. * Handled Medicare and Medicaid-related inquiries while maintaining compliance and accuracy. * Maintained detailed records of member interactions and insurance information. * Provided excellent customer service while resolving concerns in a timely and professional manner.