Experienced Customer Service Representative with over 14 years in sales, client support, and lead generation, specializing in HVAC, plumbing, and maintenance coordination. Proven track record managing high-volume inbound/outbound calls, scheduling service appointments, and maintaining CRM accuracy to drive operational efficiency and customer satisfaction.
Skilled in cold calling, appointment setting, and objection handling with a focus on delivering measurable results. Adept at coordinating between service teams and clients to ensure timely follow-ups and seamless service delivery.
Core competencies include:
• HVAC & Plumbing Customer Support
• Maintenance Scheduling & Coordination
• CRM Management (Service Titan,
• Lead Generation & Cold Calling
• Appointment Setting & Follow-up
• Data-driven Performance Tracking
I am seeking roles in customer service or maintenance coordination within HVAC, facilities management, or related service industries where I can leverage my communication skills and operational expertise to enhance customer experience and team productivity.
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 5 - 10 years
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: Less than 6 months
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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